TransUnion Wins Best Partnership of the Year with NatWest at The National Credit Awards

TransUnion, a global information and insights provider and one of the UK’s leading credit reference agencies, has won Best Partnership of the Year at the National Credit Awards for its work with NatWest to introduce a free credit score service to all their mobile banking app customers in the UK.

Using TransUnion’s solution, NatWest’s ‘Know My Credit Score’ feature provides customers with unlimited free access to their TransUnion credit score and score factors, via an interactive dashboard. This helps customers better understand their finances and empowers them to take control of their credit score so they can make better financial decisions.

“We’re really honoured to receive this award in conjunction with NatWest. It’s a fantastic example of our promise to enable trust between businesses and consumers using information for good,” said Kelli Fielding, managing director of consumer interactive at TransUnion in the UK. “Credit information is at the heart of what we do – we have an accurate and comprehensive picture of each person, and we steward it with care – so it’s really exciting to see the impact NatWest’s credit score feature has had in helping consumers better understand their credit score and the factors affecting it, with over 3 million NatWest customers now using the service.”

Phil Sheehy, short-term borrowing customer goal lead at NatWest added: “It’s fantastic to achieve this recognition for our credit score feature which helps enable our customers to become more financially capable. We were the first UK bank to offer this feature which holds the record for the fastest digital adoption in the mobile app since our records began.

“Easy access to credit information is essential for consumers to be more engaged in the financial ecosystem, leading to greater consumer confidence, a feeling of being in control and being more prepared for financial shocks or surprises, which is really important in the current climate.”

TransUnion analysis shows that NatWest users have been able to improve their credit score within the first few months of monitoring, and that it’s being used proportionally more with customers in the lowest score bands – an indication it’s helping those that need it the most. 

Find out more about TransUnion’s consumer engagement solutions here.