TransUnion and NatWest Strengthen Award-Winning Partnership to Expand Credit Score Service to All Eligible UK Consumers

TransUnion and NatWest Group have expanded their existing partnership to introduce Know Your Credit Score the first credit information service from a retail bank available to all eligible consumers in the UK.

This new service builds on the success of the bank’s existing tool, powered by TransUnion’s CreditView solution, which has already seen more than five million customers[i] of NatWest and Royal Bank of Scotland access their TransUnion credit score for free via an interactive dashboard on the mobile banking app.

Now, TransUnion and NatWest Group are taking a significant step forward by expanding the availability of this service to all eligible UK consumers, regardless of where they bank.

James Robinson, managing director of consumer interactive at TransUnion in the UK, said: “Understanding credit information is essential nowadays, given the important role credit plays in our lives — from enabling everyday purchases to helping people achieve life goals, such as buying a car or home. With the introduction of NatWest’s groundbreaking new service, we’re helping to make credit information even more accessible, empowering consumers to take control of their financial wellbeing and supporting access to credit.”

Know Your Credit Score provides unlimited free access to TransUnion credit score information, enabling individuals to gain insights into their credit health and make informed financial decisions. TransUnion’s research shows 53% of those using this tool to monitor their credit profile improved their credit score over six months.[ii]

Phil Sheehy, customer goal lead, short-term borrowing at NatWest, added: "We want to empower our customers and help them reach their financial goals. Through our partnership with TransUnion, we are helping our customers better understand their credit information and how it’s used. We are building on this by offering the benefits of this service to everyone, no matter where they bank, so they can enjoy the positive impact it brings."

Everyone, including non-NatWest customers,[iii] can access Know Your Credit Score here: https://www.natwest.com/banking-with-natwest/know-your-credit-score.html

Find out more information on how TransUnion’s CreditView solution is empowering consumers to better understand their finances here.


TransUnion and NatWest won Best Partnership of the Year at the National Credit Awards 2021 for the introduction of the free credit score service to all of the bank’s mobile banking app customers in the UK.

[i] Data from NatWest, June 2023

[ii] Based on TransUnion analysis, released in January 2022

[iii] Free for ages 18+ with a UK, Channel Islands or Isle of Man address, following successful registration. Data provided by TransUnion