Starling Bank selects Callcredit Information Group for multi-bureau decisioning and customer management solutions

Starling Bank

Starling Bank, the leading, digital-only mobile bank, has signed a significant four year contract with Callcredit Information Group for decisioning and customer management solutions.

Based on the proven DecisionStrategy platform, the solution will provide a full multi-bureau credit decisioning and identity verification capability, helping Starling Bank to make informed decisions on an individual and quickly on-board customers with confidence.  Starling Bank will be able to gain a robust and up to date picture of an applicant's credit commitments enabling a more accurate assessment of risk, indebtedness and affordability.  All of this can be achieved instantly with no intrusion on the customer during the application process, helping Starling Bank to provide real time, 24/7 banking.

This, combined with the customer management solution Callcredit will be providing as Starling’s primary credit bureau, will be a crucial element in helping Starling Bank to treat its clients fairly from the outset and throughout the customer’s time with the Bank. 

Callcredit will also be helping the app only bank, which aims to launch to customers in Q1 2017, with its policy rules and credit risk consulting.

Peter Rossiter, Chief Risk Officer at Starling Bank, said: “The customer is central to everything we do – from the app itself to the experience of banking we aim to produce. Being able to offer best in class decisioning is imperative to creating that experience. Our partnership with Callcredit gives us the tools we need to make Starling a truly customer-first bank.”

Sue Woods, Head of Key Accounts, Callcredit Information Group said: “Informed, quick decision making is central to successful and compliant customer acquisition and ongoing management of a customer. We’re delighted to be working with such an innovative ‘Fintech’ company as Starling to develop the fundamental solutions it needs to develop complete and accurate pictures of its customers. The solution will enable Starling to make intelligent and responsible decisions for itself and its customers.”