Sky Calls on Pracius and Broadsystem to Manage Its Staff Emergency Information Line
Sky has appointed Pracius, the specialist contingency management consultancy, and Broadsystem, the UK's leading customer interaction services provider, to build and host the automated staff information hotline that forms an integral part of its emergency incident management and business continuity plans.
Broadsystem's solution deploys the UK's largest automated interaction platform, capable of handling tens of thousands of simultaneous calls. It also gives Sky direct secure access both to custom record outgoing messages and to view a suite of customizable real time call statistics, enabling it dynamically to monitor, plan and adjust staff communications as events unfold.
Distributed across 2 discrete sites, the platform provides the resilience critical for major emergency situations. Boasting multiple interactive media capability, it also provides a futureproof environment by giving Sky the option to integrate outbound voice broadcast and text, web and email communications into a single resource.
Gus Macfarlane, Director at Pracius,
says:
"Broadsystem showed us its experience in managing automated
inbound
call handling services for large-scale emergency events is
unrivalled. Partnering with Broadsystem also enables Pracius to
give clients like Sky access to the most comprehensive range of
facilities for timely, controlled, scalable communications with
staff, customers, shareholders and other key audiences, in order to
help us help them to mitigate the impact of business crises."
Caroline Worboys, Managing Director of Broadsystem
adds:
"It is essential in an emergency situation that companies like Sky
and their staff are able to disseminate and obtain information
rapidly in order to continue to operate as effectively and safely
as possible. We see our appointment by a high-profile company as
Sky as a stamp of approval for our investment in the latest
automated interaction management technology."
