Callcredit Information Group brings Credit and Marketing Solutions businesses closer together
Callcredit Information Group has announced a
restructuring of its businesses to optimise customer service,
following a year of growth and acquisition.
The Group, owned by Skipton Building Society, and led by CEO Mike Green is creating two customer facing divisions: Marketing Solutions and Credit Solutions.
Marketing Solutions will be headed up by Caroline Worboys and comprises EuroDirect, BroadSystem and GMAP. The Division will supply prospecting and customer retention information services to key consumer-focussed businesses, across all direct business channels.
Credit Solutions, headed up by John McAndrew, includes the businesses Callcredit Limited, DecisionMetrics and Legatio. Graham Lund is promoted to MD of Callcredit Ltd.
McAndrew said: "The Callcredit Information Group has doubled in size over the last 12 months through organic growth and acquisitions. Increasingly our customers are looking for complex solutions comprising information, analytics, models and software. Whilst we will maintain the unique service ethos, flexibility and innovation of the individual businesses, this re-structuring enables customers to receive comprehensive and strategic credit, verification and marketing solutions from a one stop shop".
McAndrew added "The next two years are extraordinarily challenging for our customers. Legacy processes have proved not to be optimal and lenders are telling us that better information and new risk methodologies are fundamental to them knowing their customers and lending responsibly in these tough times. These changes will enable us to help our customers find and keep profitable customers more effectively in this changing climate."
Notes to Editors:
About the Callcredit Information Group
Callcredit Information Group (www.callcreditgroup.com) comprises six core businesses (Broadsystem, Callcredit, DecisionMetrics, EuroDIrect, GMAP Consulting and Legatio) each delivering services around data decisioning to satisfy the increasingly complex needs of their clients in the areas of credit risk, marketing, fraud, collections and recoveries, interactive solutions and network planning.
Broadsystem (www.broadsystem.com) creates, manages and delivers multi-channel customer communication strategies. It develops, hosts, and manages marketing databases and, through the intelligent analysis of marketing data, delivers and handles marketing messages through integrated multi-channel communications. Broadsystem clients include: COI, Times Newspapers Limited, FT, BP, Sky, Continental Airlines, Lancôme, Mulberry, BBC World Service, FIVE, Vodafone, ING Direct, Thomson, Canderel, Wickes, TUI Group, NGN Group, Asthma UK and Dogs Trust.
EuroDirect (www.eurodirect.co.uk), the marketing services business within Callcredit information group and is one of the UK's leading marketing suppliers. It is well established in the field of direct marketing, clients include over 40% of the UK's top 1,000 companies, including three of the top five largest multi nationals. EuroDirect's clients come from all areas of business, including financial services, retail and leisure operations, utilities, publishing, agencies and bureaux. EuroDirect is a prime supplier of consumer data, targeting and segmentation systems, credit pre-screen services and software and technologies to help marketers undertake consumer profiling, analysis, targeting, data management, market analysis and decision support.
Callcredit (www.callcredit.co.uk), the UK's most innovative and customer-focused credit reference agency, combines comprehensive understanding of the Financial Services industry needs with state-of-the-art technology to develop unique information solutions. These solutions enable major lenders and a host of other blue chip companies to address regulatory requirements, make better credit decisions, protect against fraud and money-laundering and manage existing customers more profitably.Callcredit check (www.callcreditcheck.com) is the consumer arm of credit reference agency, providing consumers with instant online access to their credit report and services to help them monitor their credit status.
About Decision Metrics
DecisionMetrics (www.decisionmetrics.co.uk) specialises in undertaking advanced analytical projects for the credit risk market, covering credit scoring, affordability assessment, Basel II modelling and ongoing performance monitoring and solutions implementation. Identifying the need for greater independence in the credit risk market, DecisionMetrics provides its expertise, without bias, across all three UK credit reference agencies
DecisionMetrics provides a blend of analytical expertise and operational knowledge and experience that ensures that its solutions are not only statistically sound but will fully compliment the operation of the client's business. Projects are approached from the perspective of identifying and providing the best solution for the client rather than dismissing the clients issues in favour of selling something already developed. Creative thinking, innovation and value-add summarises DecisionMetrics' approach to business.
About GMAP Consulting
GMAP Consulting (www.gmap.com) has over 20 years experience in retail, automotive, petrol forecourt and financial services and specialises in helping both UK-based and multi-national organisations develop their retail networks, sales territories and market channels to be more efficient and profitable, by understanding the market dynamics that exist between consumers and retailers.
Legatio Technologies (www.legatio.com) provide secure online services that encompass hosted data capture and workflow, dynamic document creation, identity verification, bank account validation, payment processing, paperwork, accounts and tax filing products. Legatio's products include Ftax; tax calculation software and supporting online services, Legatio ICP; online identity checking and payment services, secure data processing, document/contract creation and management and PDF and web based form production and management. Legatio have built up a strong reputation as an innovative provider of online services with a current client base which includes Government bodies such as HMRC, the Employment Tribunal Service, as well as many private sector companies such as IBM and BT.