Volkswagen Financial Services (UK) Limited appoints EuroDirect to build marketing database
Volkswagen Financial Services (UK) Limited has chosen
data specialist EuroDirect to build, manage and host its Consumer
Financial Services Database.
EuroDirect will be responsible for constructing the new database
from the five existing datasets held by Volkswagen Financial
Services (VWFS). Each currently supports one of the company's
product lines including: finance agreements, payment protection on
finance agreements, motor insurance policies, GAP Insurance
policies and fixed-cost maintenance plans.
The Consumer Financial Services Database will create a single
customer view, allowing VWFS to further develop its customer
communication strategy. With a greater insight in their customers'
financial product ownership, VWFS can segment and analyse their
customer base to drive cross-selling activity.
EuroDirect will manage, maintain and host the database taking in
regular data feeds from each of the product divisions. The database
will be recurrently validated and enhanced against Royal Mail's PAF
whilst being suppressed against the GAS file, the Mailing
Preference Service and Volkswagen Financial Services' own internal
suppressions. The database will also be appended with EuroDirects
suite of postcode level CAMEO Classifications (including CAMEO UK,
Income, Financial, Investor, Property and Unemployment) to aid
customer segmentation and targeting using variables as diverse as
geodemographics, income, credit risk, financial sophistication,
property price and economic inactivity.
VWFS will be able to access their database 24 hours a day, 7 days a
week using Intelligence Creation, EuroDirect's rapid web-based data
counting and analysis tool which will enable them to mine, profile
and model their own data, plan campaigns and extract targeted
mailing lists.
Philip Grisewood, Communications Manager, Volkswagen Financial
Services comments:
"For the first time Volkswagen Financial Services is able to store
customer data for all financial and insurance customers in one
single application. This allows us to profile customer groups
holding only one or two products and target sales activities and
product communications to these specific customer segments. This
will give us the intelligence to manage, monitor and measure our
campaigns more effectively whilst improving response and cross-sell
rates."
John Dobson, Managing Director, EuroDirect comments:
"Volkswagen Financial Services has demonstrated a commitment to
investing in its customer data in order to successfully drive its
future marketing, and to provide its customers with more targeted
and relevant communication. Today's marketers should take heed of
this example, and focus their efforts on achieving a single
customer view. Evolving their use of customer data will improve
campaign performance and make full use of this valuable customer
insight."