The awards, based on customer feedback, place the information and insights company as the UK’s industry leader of choice. TransUnion has retained the title of Credit Information Partner of the Year since 2021, this year clients highlighted TransUnion’s strengths in their customer-facing approach and credit education.

James Robinson, managing director of consumer interactive for TransUnion in the UK, commented: “We’re thrilled to have been named as Credit Information Partner of the Year for a fifth year. At TransUnion, information for good is at the heart of what we do; we’re committed to supporting our clients and the customers they serve to help improve financial wellbeing and better consumer’s understanding of their credit information. This award demonstrates the hard work of our teams. A huge thank you to all that voted for us and their continued support.”

Jacqueline Dewey, CEO of Smart Money People said: “A big congratulations to TransUnion UK for winning this award for the fifth year in a row. It’s great to see recognition for a team that’s helping so many people better understand their credit. Users really appreciate how clear and easy their credit reports are to navigate, and the helpful tips on where things can be improved make a real difference. TransUnion is there when it counts, giving people the information they need to take control of their financial journey. Well done to the whole team.”

The Consumer Credit Awards are run by Smart Money People to increase trust and transparency in financial services, by giving consumers and clients the chance to have their say. This year’s awards saw over 93,000 reviews left for the 16 categories across 18 weeks.

For more about TransUnion's services, visit www.transunion.co.uk

The awards, based on customer feedback, place the information and insights company as the UK’s industry leader of choice, and highlighted TransUnion’s strengths in their customer-facing approach.  

Kelli Fielding, chief product officer for TransUnion in the UK, commented on the win: “We’re honoured to have been named as Credit Information Partner of the Year for the fourth time in a row. We’re committed to supporting clients and the customers they serve and have seen great success working with our partners to help even more people across the UK better understand their credit information, to support financial wellbeing as well as driving greater financial inclusion. Our aim at TransUnion is to make trust possible between businesses and consumers. This recognition highlights this achievement and is a reflection of the continued dedication of our teams, both in building relationships and creating innovative new products to address changing consumer needs. A huge thank you to all that voted for us.” 

Jacqueline Dewey, chief executive officer for Smart Money People, said: “TransUnion has firmly positioned itself as a leader in the credit information industry. Our reviews show TransUnion has a customer-focused approach which means their customers talk highly about their experience of the service. TransUnion has won this award for the fourth year in a row which is a huge achievement from the team.” 

The Consumer Credit Awards are run by Smart Money People to increase trust and transparency in financial services, by giving consumers and clients the chance to have their say. 

For more about TransUnion's services, visit www.transunion.co.uk 

The industry recognition at the Credit and Collections Technology Awards acknowledges the pivotal role that TransUnion’s flagship TruValidate solution plays in addressing the challenge of delivering robust fraud prevention tools, whilst maintaining streamlined consumer onboarding and friction-right customer experience.

Chad Reimers, general manager for fraud & ID at TransUnion in the UK said: “We are honoured to have received this accolade for the second year in a row, recognising the tangible benefits we have delivered for our customers across sectors. At TransUnion, we have built on our proud legacy to continually advance our solutions to adapt to the ever-evolving challenges our customers face, helping us to make trust possible between businesses and consumers.

“Our TruValidate solution provides businesses with unique insights about consumer digital transactions – helping businesses to spot fraud and safeguarding potentially tens of millions of transactions each day. This award highlights the dedication and hard work of our colleagues, who work hand-in-hand with our customers to achieve the right bespoke solution for their needs.”

A recent TransUnion survey found that 44% of UK consumers were targeted by online, email, phone call or text message fraud between August and October alone, with 7% having subsequently become a victim.ⁱ This highlights the ongoing need for businesses to be vigilant and make the protection of consumers a leading priority.

The highly configurable TruValidate suite incorporates identity proofing, risk-based authentication and fraud analytics, and delivers an actionable and robust view of each consumer by linking proprietary data, personal data, device identifiers and online behaviours. This allows hundreds of organisations across different industries, including Banking, Fintech, Gaming, and more, to help protect their businesses and focus on offering effective, personalised and friction-right experiences through a light-touch and flexible integration. 

The Credit and Collection Technology Awards highlight the success of companies that lead the way in the credit industry, with a focus on how technology supports the sector in developing and enhancing best-in-class solutions.

Learn more about TransUnion’s TruValidate solution, visit the website.

Notes:

ⁱ TransUnion’s Q4 2023 Consumer Pulse study which is based on a survey of 998 adults in the UK conducted 25 Sept – 3 Oct. 2023

The National Credit Awards recognise remarkable achievements in the UK credit space, honouring outstanding professionals and firms which contribute towards raising the standards within the credit arena.

This year, TransUnion was named Credit Information Provider of the Year for its achievements in several areas, including promoting credit education through its CreditView solution, supporting businesses and consumers in the current economic climate with its enhanced Affordability Report and Affordability Screening, as well as helping identify and reduce fraud with TruValidate.

“We’re honoured to have received this recognition, which is a testament to our mission of using information for good to support businesses and consumers through the current challenging economic conditions,” said Kelli Fielding, chief product officer at TransUnion in the UK. “This award highlights our commitment and quick action in helping lenders to have better insights into the consumer’s financial position to enable more informed decisions, whilst equipping consumers with the tools to improve their financial wellbeing.”

TransUnion was also highly commended in the Innovation Award, attributed to the company’s guidance for finance providers on the credit reporting aspects of the Mortgage Charter relief scheme, as well as using enhanced data and insights to support businesses as they address the requirements of the new Consumer Duty regulation from the Financial Conduct Authority (FCA).  

To find out more about TransUnion’s product and solutions, visit the website.

The awards are based on customer feedback, placing the information and insights company as the UK’s industry leader of choice, and highlighting TransUnion’s strengths in customer service, relationship building, product innovation and credit education.

Satrajit “Satty” Saha, CEO of TransUnion in the UK said: “We’re delighted to have been named as Credit Information Partner of the Year for the third time in a row. We’ve supported our clients – and the consumers they serve – through challenging times as the UK navigates ongoing financial uncertainty, so this means a lot to us. Retaining this recognition is also a reflection of the continued dedication of our teams, both in building relationships and creating innovative new products to address changing consumer needs. A huge thank you to all that voted for us.”

TransUnion supports businesses across a range of sectors, including financial services, retail, gaming and insurance, to deliver the best outcomes for their customers. TransUnion also works with a number of partners – from leading banks to credit score service providers – to give consumers free access to their TransUnion credit report and score via its CreditView solution.

“We aim to make trust possible between businesses and consumers, so we’re thrilled to be called out by our customers as a trusted partner in the feedback shared,” said James Robinson, TransUnion’s managing director of consumer interactive. “We’re committed to helping businesses and consumers benefit from the insights that credit information can provide and have seen great success working with our partners to help even more people across the UK better understand their credit information, to support financial wellbeing as well as driving greater financial inclusion.”

Feedback shared from customers that voted in the awards also highlighted TransUnion’s work to drive financial education in wider communities, citing: “TransUnion makes a proactive effort each year to not only partner with clients on all things credit, but also to educate them and others in the community.”

In the past year, TransUnion has extended its credit education initiative to schools nationwide, as well as universities, teaching young people about credit information with its Credit Scores Explained programme.

The Consumer Credit Awards are run by Smart Money People to increase trust and transparency in financial services, by giving consumers and clients the chance to have their say.

For more about TransUnion's services, visit www.transunion.co.uk

The Credit Awards celebrates best-in-class performance in the credit and financial services industry, rewarding innovation and industry-shaping solutions, with the wins highlighting TransUnion’s status as a leading UK credit reference agency.  

“We’re honoured to receive these accolades which are a reflection of our commitment to using information for good and helping businesses and consumers benefit from the insights that credit information can provide,” said Satrajit “Satty” Saha, CEO of TransUnion in the UK. “To be named Credit Information Provider of the Year for a third consecutive year is a fantastic affirmation of our place in the market and the pivotal role we play in supporting businesses across a range of sectors to deliver the best outcomes for their customers.  

“I’m also delighted that our work with Lloyds Banking Group to provide TransUnion credit scores directly to customers of Lloyds Bank, Halifax and Bank of Scotland has been recognised as the best partnership. Understanding credit information and how it’s used has become a really important life skill and in this way we can reach even more consumers and support access to finance.” 

Innovation and insights  

The award for Credit Information Provider of the Year acknowledged TransUnion’s achievements in several areas, including: 

·       Enhanced Affordability Report and Affordability Screening, enabling lenders to efficiently identify consumers that are most at risk – particularly during the cost of living crisis – using dynamic stress levels and eight new expenditure categories

·       Promoting credit education, with 16 million consumers having accessed their TransUnion credit report last year via its CreditView solution, integrated via leading UK lenders and aggregators’ apps. One of the features of this, Score Simulator, uses first-in-market technology whereby consumers proactively test the potential impact of future financial decisions on their credit score and eligibility

·       Helping businesses identify and reduce fraud with its TruValidate identity proofing, risk-based authentication and fraud analytics suite. Insights from the flagship fraud prevention solution showed the tool reduce fraud by 48%

Proven results demonstrating how these solutions have helped businesses protect consumers, as well as reducing losses, building loyalty and engaging customers, sealed TransUnion’s win as the industry’s leading provider of credit information.  

A winning partnership  

Providing an example of one the many uses of credit information, the win for Best Outsourcing and Partnership Initiative with Lloyds Banking Group was based on the use of TransUnion’s consumer platform to give customers free access to their TransUnion credit score.  

Speaking of the win, James Robinson, managing director of consumer interactive at TransUnion in the UK, said: “Empowering consumers to understand their credit information is crucial in helping them obtain finance that’s right for their needs. Our research shows the majority of those monitoring their credit score see it improve within six monthsⁱ and feel more in control of their finances,ⁱⁱ  so we’re very proud of this collaboration with Lloyds Banking Group and thrilled to see it named as an industry best.”  

Sam Clark, director of customer affordability at Lloyds Banking Group said: “Having easy access to up-to-date financial information is so important, as understanding your financial health can bring real peace of mind. We’ve seen seven million customers make use of the range of services Your Credit Score provides, including personal guidance on what impacts their credit score and how to help improve it, so it’s great to have the tool, and our partnership with TransUnion, recognised with this award.”   

TransUnion’s Consumer Platform is designed for finance providers looking to create their own suite of credit reporting products, driving consumer engagement and building brand loyalty. 

Notes:

ⁱ Based on TransUnion analysis, released in January 2022

ⁱⁱ75% of those checking their credit report and score more frequently, feel more in control of their finances as found by an independent, nationally representative of 2,000 UK adults carried out in October 2022 on behalf of TransUnion

Awarded by Great Place to Work^®, a global authority on workplace culture, the recognition is based on colleague survey responses alongside an in-depth Culture Audit™. These insights are used to benchmark the effectiveness of what’s on offer for employees and their experience within the workplace.

Satrajit “Satty” Saha, CEO of TransUnion in the UK, said: “We’re delighted to have been listed as one of the UK’s best places to work. This accreditation demonstrates our commitment to creating a culture where our colleagues feel valued and respected and we’re proud that this has been recognised.”

Feedback from UK colleagues highlighted some of the key things they valued, which included:

- Additional time off, with two global company days given annually plus a flexible wellbeing day for colleagues’ birthdays

- Three paid volunteering days to support a charity of the colleague’s choice

- Ensuring downtime for colleagues daily, with dedicated time away from keyboards

- Free app to promote meditation and stress management

 - Virtual GP available free to colleagues at all times, as well as free counselling, mental health first aiders and menopause champions to provide support

There are a number of colleague forums to support inclusion and belonging, with a host of events and activities throughout the year. Last year, TransUnion hosted ‘WellFest’, a full day event which saw over 600 of TransUnion’s UK colleagues take a day away from keyboards and meetings to focus on wellbeing.

TransUnion is also committed to supporting the education and careers of their colleagues, providing ‘earn and learn’ schemes throughout the business. Developing skills in areas such as technology, data and analytics, finance, marketing, project management and human resources, these opportunities range from entry level to postgraduate, helping colleagues to strengthen their skills and grow in their careers.

“As the global authority on workplace culture, our mission at Great Place to Work^® has always been to build a better world by helping organisations become a great place to work for all. We strongly believe in the notion of ‘better for business, better for people, better for the world,’” said Benedict Gautrey, managing director of Great Place to Work^® UK.

To find out more about career opportunities with TransUnion visit:  www.transunion.co.uk/careers  

The annual Leadership Awards celebrate resilience, innovation and creativity, showcasing individuals who demonstrate leadership across the full spectrum of credit and financial services. 

This award recognises Satty’s outstanding commitment to the wider industry, driving growth and innovation, as well as supporting credit education and fostering diversity and inclusion.

Commenting on the win, Satty Saha said: “I’m honoured to accept this award and want to thank my TransUnion colleagues, both in the UK and globally, that have helped me to drive the UK business forward. Using information for good is core to our mission and I’m proud of how we’ve continued to demonstrate this, from our industry leading approach to buy now, pay later credit reporting and our award-winning fraud prevention solutions, to our continued efforts in promoting credit education and financial inclusion.”

Under Satty’s leadership, TransUnion’s UK business has propelled innovation through global and local products, including trended data solutions that help lenders better assess affordability, as well as fraud and ID solutions to help protect consumers and businesses from increasing fraud threats.  

Satty has also spearheaded industry change in how buy now, pay later data is reported, with TransUnion being the first UK credit reference agency to accept this new data into consumers credit files, starting in 2022.

“The dedication of our TransUnion colleagues is what makes it possible for myself and the wider leadership team to achieve our ambitions for the UK business, so this is a reflection of all their hard work,” Satty continued. “I’m also very proud of how our colleagues have helped us to create a culture where people feel supported and rewarded, recognised as one of the UK’s best workplaces.”

Satty is committed to fostering an inclusive workplace and supporting colleagues’ needs resulting in TransUnion’s being named as one of the top 25 most inclusive employers in the UK (Inclusive Top 50 UK Employers List 2022/23) and one of the Best Workplaces for Wellbeing 2023.

TransUnion UK has been named Credit Information Provider of the Year for two consecutive years (2021, 2022) at the prestigious Credit Awards, as well as garnering accolades for TransUnion’s anti-fraud solutions and its pioneering analytics initiatives.

Awarded by Great Place to Work®, a global authority on workplace culture, the recognition is based on colleague feedback, and assesses individuals’ experiences of wellbeing at work, taking a holistic view on how the company supports work-life balance, sense of fulfilment, job satisfaction, psychological safety and financial security. 

Satrajit “Satty” Saha, CEO of TransUnion in the UK, said: “We're really proud to have been listed as one of the UK’s Best Workplaces for Wellbeing. At TransUnion, we want all our colleagues to feel welcome, respected and empowered to succeed. This accreditation demonstrates our commitment to creating a work environment where all aspects of wellbeing are fully supported.” 

TransUnion’s initiatives for colleagues includes encouraging ‘away from keyboard’ time for an hour daily, ensuring colleagues take a break from their computers. There’s also a free meditation app available to all, access to a virtual GP 24/7, free counselling, trained mental health first aiders, menopause champions and regular physical activities including lunchtime yoga and boxing classes. 

Last year TransUnion’s UK colleagues also enjoyed Flexible Fridays in August to take time for themselves, whether for their own development, a pet project or simply to recharge. In addition, the company offered three additional days of leave, three paid volunteer days and hosted a wellbeing festival, supported by TransUnion’s active colleague forums. 

“At the heart of every organisation are its people and looking after their wellbeing should be much more than a package of impressive perks on a careers website,” explains Benedict Gautrey, managing director of Great Place to Work UK. “We know when employees feel genuinely contented and at ease within their roles, they are much more engaged and productive.   

“Now in our second year of the UK's Best Workplaces for Wellbeing list, we’re once again able to showcase the leading organisations providing cultures conducive to outstanding psychological, physical and social wellbeing.  A huge congratulations to TransUnion for making this prestigious list.” 

To find out more about opportunities with TransUnion visit: www.transunion.co.uk/careers

The awards highlight the success of companies that lead the way in the credit industry, with a focus on how technology supports the sector in developing and enhancing best-in-class solutions.

“We’re honoured to have received these accolades which reflect the key role data and analytics play in supporting businesses and consumers,” said Satrajit “Satty” Saha, CEO of TransUnion in the UK. “Innovation in Credit recognises our pioneering work in the buy now, pay later space – as the first UK credit reference agency to bring this data into consumer credit reports – whilst our global fraud solution was named as the industry leader. I want to thank all our dedicated colleagues for their hard work and enthusiasm in helping us to continually advance our solutions to adapt to the ever-evolving challenges our customers face.”

Leading the Way with Innovation in Credit

TransUnion has a long track record in innovation, and addressed the challenges of bringing buy now, pay later data into credit reports by conducting extensive analysis, as Shail Deep, chief product officer explains: “We’ve worked closely with leading buy now, pay later companies and industry bodies to create new guidance, as well as developing new search types for buy now, pay later – also known as deferred payment credit.  The inclusion of this new information will support consumers by making these payments visible, helping to create a more complete view of their financial situation.”

Throughout the year, TransUnion has helped steer this evolution, informing and educating both businesses and consumers. A leading presence at industry events like the AltFi Festival of Finance and the inaugural BNPL Symposium, the company has also hosted roundtables with finance providers and regulators to facilitate debate and help drive progress. At the same time, TransUnion has raised awareness amongst consumers, creating a dedicated support centre and working closely with its partners that provide TransUnion credit reports and scores.

Best Anti-Fraud Solution

Changes in consumer behaviour have seen fraud levels soar in recent years, with a recent TransUnion survey showing more than seven in 10ⁱ UK consumers have been targeted since the cost of living crisis worsened. With increasingly sophisticated cyber attacks and scams, combatting fraud is a key priority for businesses.

Speaking of the win for TransUnion’s global fraud solution, Shail Deep said: “Our flagship TruValidate solution fuses traditional data science with machine learning to provide businesses with unique insights about consumer transactions – helping businesses to spot fraud and safeguarding tens of millions of transactions each day. That’s what this award is all about, as these solutions help us to make trust possible between businesses and consumers.”

TruValidate™ incorporates identity proofing, risk-based authentication and fraud analytics and delivers an actionable and robust view of each consumer by linking proprietary data, personal data, device identifiers and online behaviours.

The industry recognition at the Credit and Collections Technology Awards acknowledges the pivotal role this solution plays in addressing the challenge of delivering robust fraud prevention tools whilst maintaining streamlined consumer onboarding and friction-right customer experience.

Learn more about TransUnion’s credit, collections and fraud solutions here: https://www.transunion.co.uk/business

Notes:

ⁱ Research carried out amongst 2,000 UK consumers by an independent research agency on behalf of TransUnion in August 2022

The awards are run by Smart Money People, which aims to increase trust and transparency in financial services, giving consumers and clients the chance to have their say.  

For the second year running, TransUnion took home the title of Credit Information Partner of the Year, based on overall client feedback – with thousands of votes cast throughout the campaign. 

“It’s an honour to have been named as Credit Information Partner of the Year for the second year in a row,” said Satrajit “Satty” Saha, CEO of TransUnion in the UK. “A huge thank you to all the clients that voted for us – it really means a great deal.” 

TransUnion works with clients across a range of business sectors including finance, retail, telecommunications, utilities, gaming, government and insurance – helping to make trust possible between businesses and consumers – as well as working with a number of partners to give consumers free access to their TransUnion credit report and score.  

Kelli Fielding, TransUnion’s managing director of consumer interactive said: “Consumer credit information is central to what we do, so it’s a real privilege to be confirmed as the partner of choice. This information helps people achieve their financial goals, by enabling access to credit, as well as helping protect consumers through services such as affordability checks and identity verification. In this way, we make trust possible between businesses and consumers and this award is a reflection of our commitment to our clients and our partners.” 

For more about TransUnion's services, visit www.transunion.co.uk 

A flagship event for the credit and financial services industry, the Credit Awards celebrates best-in-class performance, rewarding innovation and industry-shaping solutions, with TransUnion’s win affirming its status as a leading UK credit reference agency.  

Satrajit “Satty” Saha, CEO of TransUnion in the UK commented: “We’re delighted to receive this award for the second year running. Credit information is at the core of our offering, helping us derive insights to support both businesses and consumers, aligned with our commitment to using Information for Good.

“From our pioneering work in the buy now, pay later space, to helping credit providers and consumers navigating economic uncertainty, this award attests to the crucial role that data and insights play. I want to thank our dedicated colleagues for their drive and enthusiasm – this accolade is a reflection of all their hard work.”

The award hailed TransUnion’s achievements in several areas including:

• Being the first UK credit reference agency to accept buy now, pay later data into credit reports, having developed new credit search types and industry guidance
• Market leading affordability and ID verification solutions that use credit information to support a wide range of business sectors
• Client satisfaction which saw a huge increase in 2021, with TransUnion supporting businesses and consumers through the many changes the pandemic brought
• Credit education, acknowledging the work TransUnion has done to help consumers better understand their credit information and how it’s used

“Data is at the heart of all our solutions which is why this award means so much to us,” said Shail Deep, chief product officer of TransUnion in the UK. “We harness the power of information to help deliver the right outcomes for consumers and we’re delighted that the judges called out how this is reflected with buy now, pay later, where we’re driving change by bringing new data into consumer credit reports.”

Kelli Fielding, managing director of consumer interactive of TransUnion in the UK added: “This is a fantastic achievement! We’re committed to helping consumers better understand their credit information so they can build their credit score if need be, improving access to finance. We’re really proud that our efforts have been recognised in this way.”

TransUnion offers specialist services in fraud, identity and risk management, automated decisioning and demographics, supporting organisations across sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

The Leadership Awards celebrate resilience, innovation and creativity, showcasing individuals who demonstrate leadership across the full spectrum of credit and financial services.

Satrajit ‘Satty’ Saha, CEO of TransUnion in the UK, said: “Well done to Shail for this outstanding recognition of her leadership, which has helped us achieve our strategic goals here at TransUnion. Shail has played a key role in creating a client-centric and insights-led culture by leveraging her experience and deep knowledge of client needs and this is a fantastic endorsement of her contribution.”

Speaking of the win, Shail commented “I am honoured to receive this award and want to thank my team and all my colleagues at TransUnion for their hard work and dedication which has made it possible for us to achieve great things. This is a wonderful recognition of our collective commitment to supporting our clients and their customers.’’

The award recognises Shail for her leadership in delivering outstanding business performance and fuelling growth by driving innovation. To achieve this, Shail has created a strong leadership team and championed diversity and inclusion.

Her recent work to help bring about changes in the buy now, pay later sector was also referenced, with TransUnion being the first in the UK to incorporate this data into consumer credit reports from the summer.

The judges acknowledged Shail’s thought leadership in the industry and her contribution as an advocate for women, with previous recognition received from the likes of Women in Finance, highlighting her as a role model in financial services and technology.