LA Fitness Choose MICROVISION to Improve Customer Targeting and Optimise Gym Location
LA Fitness has selected leading market
analysis and targeting system MICROVISION from direct and
database marketing specialists EuroDirect. EuroDirect will be
working in partnership with data marketing experts, MDS Global
Consulting to deliver an fully integrated solution. MDS will
utilise MICROVISION to assist in reclaiming lapsed customers and
realigning their customer base between LA Fitness gyms and recently
taken over Dragons Gyms.
Established in 1990 with only three gyms, during recent buoyant
years LA Fitness have expanded to become one of the leading health
and fitness chains in the UK with an empire of 87 clubs. However,
being amongst this fiercely competitive marketplace it is vital to
continually deliver intelligent branding, bold advertising and an
optimal location strategy to keep ahead of the competition.
Building on their successful direct mail campaign in April 2006,
they wish to continue with a customer-focused approach. LA
Fitness's successful takeover of the Dragons Gym chain assures
their continued growth and gives them greater reason to develop a
gym network strategy and an effective targeting proposition.
MDS chose MICROVISION to obtain a thorough understanding of LA
Fitness current and lapsed gym members, as well as the nature of
the local catchment areas surrounding each gym. It will be used to
segment customers between gyms in city and rural locations and to
differentiate customers that commute to gyms from those that value
gym proximity above other factors. This will give LA Fitness a much
fuller understanding of their varying customer and prospect base
and allow them to tailor their offer and direct
marketing campaigns specifically to these gym users. This will
be achieved through the sophisticated profiling and mapping
capabilities provided within MICROVISION's suite of modules
enabling LA Fitness to take a more informed approach to their
future growth strategy.
On another level, MICROVISION will be utilised to analyse the
differences between LA Fitness and Dragon Gym customers and develop
advertising propositions tailored specifically to the different
customer and prospect segments for each gym. In time MICROVISION's
Optimiser module will also be used to determine the most effective
network of gyms across the UK as a whole.
Mark Jenkins, Marketing Director at LA Fitness: "This is an
exciting time for LA Fitness with new ideas and concepts being
brought to the forefront of our business. MICROVISION gives us the
decision-making power to confidently put these into practice. With
our growing customer base, I think it is increasingly important to
continue putting the customer as the focus of our business. Through
the segmentation capabilities MICROVISION can provide us with, we
can effectively align our proposition to our different segment gym
users, which I think is crucial for LA Fitness's continued
success."
John Dobson, Managing Director at EuroDirect comments: "I am
delighted that we are taking MICROVISION into new sectors such as
health and leisure. It reaffirms to me the great capabilities of
our flagship product and the wide diversity of solutions we can
offer our clients . "