CallML Rules in Britannia

Britannia Building Society, the UK's second largest mutual building society with 3 million members, is now verifying the identities of its new customers using Callcredit's award-winning CallML service.

The society, which provides financial services both directly and through more than 250 branches, has implemented CallML at every branch as well as its head office in Leek, Staffordshire.

John McAndrew, Managing Director at Callcredit comments:

"Britannia is a major success story for Callcredit as the society had already piloted electronic identity (ID) solutions with another provider before awarding Callcredit the contract after a tender process. As well as finding CallML more convenient than asking for paper based ID documents, the team at head office and users in the branches all found it faster and easier to use than other electronic alternatives."

Rajeev Sharma, Risk Manager at Britannia adds:

"Our customers are delighted in the new streamlined process which enables them to get their accounts open quickly. It also helps Britannia achieve some of its core values in putting our customers first and being easy to do business with."

CallML is used by thousands of businesses across the UK, including more than 800 FSA regulated businesses. It was recently named 'Online Product of the Year' at the Legal Technology Awards 2007.

Specifically developed to help regulated businesses satisfy the ID verification requirements of the latest anti-money laundering regulations, CallML fully addresses the recently revised guidelines produced by the Joint Money Laundering Steering Group (JMLSG), which came into force last September.

CallML confirms identities in seconds, 24 hours a day, 7 days a week, using a range of positive and negative information sources. Reports tell users exactly what checks were carried out, what the results of the checks were, and provide clear Pass or Refer decisions - all key requirements of the JMLSG guidelines.