Callcredit’s Call Centre Becomes FSA Authorised
Callcredit Information Group is proud to announce that in October its UK call centre became authorised and regulated by The Financial Services Authority (FSA). This authorisation enables Callcredit's Agents to carry out telephone based non-advised, non-investment life assurance sales on behalf of its clients.
The 500 seat call centre based in Bristol has handling capacity of 3,500 lines and handles over 3 million inbound and 2 million outbound calls each year and has clients ranging from small SME's to major blue chip clients, including several insurance sector clients.
Not only does this authorisation complement the products and
services offered by the Group, it also provides prospective and
existing clients with further reassurance that when they choose
Callcredit they are working with a partner committed to service and
Duncan Graham, Commercial Director said: "We are delighted with this authorisation as it puts Callcredit in a very strong position to help acquire and manage our clients' customers as well as being recognised formally for our high operational standards."