arvato Financial Solutions choose Callcredit for bespoke scorecard to support TCF initiative

Callcredit Information Group has created a custom-built scorecard for arvato Financial Solutions (aFS) enabling a complete view of each customer’s circumstances through a single platform.

Callcredit simplified aFS’s data acquisition under a single data licence by bringing together a summarised view of a customer’s credit file to include information on credit commitments, electoral roll data, bankruptcies, CCJ’s and insolvencies, with Callcredit’s affordability data to create one streamlined delivery channel.

This allows aFS to quickly obtain a view of each individual customer’s credit commitments whilst simultaneously assessing the customer’s ability to pay their outstanding receivables, based upon debt to income ratios.  This has provided aFS with the most detailed insight of each customer throughout the collections process and ensures that aFS can analyse each customer’s personal circumstances and implement a fair and sustainable repayment plan.

In addition, Callcredit has built a bespoke trace solution to improve aFS’s customer contact levels. This has provided greater validation around the customer’s contact address and potential contact channels, including telephony, mail and email, thus greatly reducing operational cost.

Bryan Mouat, CEO of arvato Financial Solutions UK and Ireland, commented “From our previous engagements with Callcredit, we knew that they had an appetite and an aptitude for innovation. From start to finish we were guided through the design process by a strong and informed team, with a keen eye for detail.  The result has brought together multiple products under a simplified delivery channel, increasing our customer insight. The benefits of this cannot be underestimated and transcends beyond our organisation, benefitting our clients and customers alike.”

Alistair Kay, Senior Business Development Manager commented “Like us, aFS has a strong focus on innovation and technology. We fully embraced their requirements and relished the opportunity to create a unique solution to meet aFS’s business objectives. By delivering a range of our data solutions through one channel aFS will now have all of the data required in one place, enabling aFS to make better informed decisions which will benefit their clients and consumers. Crucially, this will ensure that aFS meets regulatory requirements, which are increasingly important in the customer management process.”